1. Services
I build and maintain websites, web apps and automations, and I stay responsible for them over time through a subscription. These Terms apply only to the subscription offered through nicolatoledo.com. Fixed-price projects are governed by a separate Build Agreement for each project and are not covered by this page.
2. Plans, Periods & Payment
The subscription runs in periods of 30 days and comes in three plans, Basic, Growth and Pro, at the prices shown on the pricing page. Work for a period begins once its payment has been received.
Basic is paid by card through Stripe and renews automatically at the end of each period until you cancel it. Growth and Pro are paid by bank transfer at the start of each period and do not renew automatically: each new period starts when its payment is received.
3. What You're Buying
You are buying my responsibility for what I build and my work on your requests, not hours and not a fixed deliverable. Every plan includes a product check-up (weekly on Pro, twice per period on Growth, once per period on Basic), error monitoring, bug fixes and the improvements I decide are needed to keep the product healthy, plus my availability on Slack. The check-up covers the code, the packages and libraries to update and, if there are any, the database and the automations I built: that the database is optimized and clean and that the automations work.
Basic includes 2 requests per period, worked one at a time. Growth includes unlimited requests, worked one at a time. Pro includes unlimited requests, with up to two in progress at the same time. Unused Basic requests do not carry over to the next period, and the price of every plan stays the same in a period without requests.
4. Requests
You send requests and I work on them in order, one at a time (two at a time on Pro). A request is a single change, such as a new page, new images or the copy of a section, or a few small changes together. A larger request is split into several requests that enter the queue one at a time: before starting, I tell you how I plan to split it, and work begins once you agree. You review each request when it is done.
Bugs in what I built are covered by the subscription and never count as requests.
5. Client Responsibilities & Communication
Timely feedback and decisions, and access to the tools, environments and accounts needed for the work, are your responsibility. While a request is waiting for your feedback or access, the period keeps running; on Growth and Pro you can pause the subscription instead (Section 7). Requests and decisions are tracked in writing, on Slack or in the tool agreed at the start. Calls can be scheduled to align on priorities, but any decision taken verbally must be confirmed in writing to be valid.
6. Changes Made by You
You have access to the code and can make changes yourself, including with your own AI tools. You are responsible for those changes in production: if they break something, the fix is not covered by the subscription and is billed as a single request at the published rate.
7. Cancellation, Refunds & Pause
You can cancel at any time, without notice. On Basic, cancel before the next renewal and no further payment is charged. On Growth and Pro, it is enough not to pay for the next period. Payments are not refunded once a period has started.
Growth and Pro can be paused at any time. Basic cannot be paused, because keeping your product under control is its purpose. A pause stops the count of days: when you resume, you get back the unused days of the period and your request queue. During a pause, the product check-up, monitoring and my responsibility for the product stop as well.
A paused subscription can be resumed only once at least 7 days have passed, so pausing and resuming cannot alternate within a few days. Unused days must be used within 12 months of the payment of the period they belong to; after that, they expire.
8. Third-Party Costs
Costs for third-party services or tools (hosting, domains, APIs, design assets, paid plugins and similar) are not included in the subscription fee and are the client's responsibility.
9. Liability
I am not responsible for issues, downtime or losses caused by third-party services, tools or infrastructure used in the project, or by changes made by you (Section 6).
10. Scope & Design
If you work with a designer, they provide the design that I implement. If not, I create a clean, minimal interface based on your brand. Branding and visual identity are your responsibility. Simple animations (fades, slides, hover effects) are included. Complex motion design, such as GSAP sequences, advanced scroll-triggered animations or multi-step interactions, is not part of the service unless explicitly agreed.
11. Intellectual Property
You own the code and the work delivered once payment for the period in which it was completed has been received. I claim no rights over what is developed and delivered as part of the service, while keeping the right to reference completed work in my portfolio unless otherwise agreed in writing.
12. Governing Law & Changes
These Terms are governed by the laws of Italy. Any dispute arising from the subscription will be submitted to the exclusive jurisdiction of the courts of Rome, Italy. I may update these Terms from time to time; the version in force is the one published on this page at the start of each period.
For any questions, please reach out at [email protected].